Disclaimer

Shopping With Confidence

At JMA Pet Goods, we want every order to be a happy one for you and your pet. To keep prices fair and our store safe for everyone, we take a few simple steps to protect our customers and our business from payment fraud. This page explains how we handle order security and payment disputes. For almost every customer, none of this will ever come up.

Order Verification

To protect you from unauthorized use of your payment card, some orders may go through an extra security check before they ship. If an order needs verification, we may:

• Contact you by email to confirm your order details
• Ask you to confirm your billing or shipping information
• Hold the order until the details are confirmed

If we can't verify an order, we will cancel it and refund the full amount to the original payment method. We may also cancel any order that shows signs of fraud, including orders where the billing and shipping details don't match, or several orders placed with different cards to the same address.

Please Contact Us First

If there is ever a problem with your order, such as a missing package, a damaged item, a charge you don't recognize, or anything else, please email us at jmgoodslimited@mail.com before contacting your bank. We reply within 1 to 2 business days, and we can usually fix things much faster than a bank dispute, which can take weeks or months. Our 30-day Return and Refund Policy covers damaged, defective, and incorrect items, as well as change-of-mind returns.

If a Chargeback Is Filed

We respect your right to dispute a charge with your card issuer. When a dispute is opened, we respond to the bank with the records we hold for the order, which may include:

• Order details, payment confirmation, and the billing and shipping address provided
• Device and IP address information recorded at checkout
• Carrier tracking and proof of delivery
• All emails and messages between you and our team

Your information is handled as described in our Privacy Policy.

Disputes for Delivered Orders

If an order was delivered and a chargeback is filed without the item being returned, we will provide proof of delivery to the card issuer. If the dispute is found to be invalid, the charge will be reinstated. Where permitted by law, we may also take reasonable steps to recover the value of the goods, including any costs we incur as a result of the dispute.

If you filed a dispute by mistake, or your issue has since been solved, please let us know and ask your bank to withdraw the dispute. We're always happy to help sort it out.

Unauthorized Card Use

Using a payment card without the cardholder's permission is illegal. We report suspected fraudulent transactions to our payment processor and the card issuer, and to law enforcement where appropriate. Accounts, email addresses, and shipping addresses linked to fraudulent activity may be blocked from placing future orders.

If you believe your card was used on our store without your permission, please contact your bank and email us right away so we can stop any unshipped order.

Your Rights

Nothing on this page limits any right you have under the consumer protection or payment card laws that apply to you, including your right to dispute a charge with your card issuer.