FAQs

Quick answers to the questions we hear most. If you can't find what you need, email us at jmgoodslimited@mail.com.

Orders and Shipping

Where do you ship?

We currently ship to addresses within the United States only. We do not offer international shipping at this time.

How long does it take to process my order?

Orders are processed within 1 to 3 business days (Monday through Friday, excluding public holidays).

How long does delivery take?

Delivery usually takes 6 to 15 business days after your order has been processed.

How much is shipping?

Standard shipping is free on all U.S. orders.

How do I track my order?

As soon as your order ships, we email you a tracking number. Tracking details can take 24 to 48 hours to update.

Why did my order arrive in more than one package?

Items in the same order sometimes ship from different locations, so they may arrive separately. You are never charged extra shipping for this.

Can I change or cancel my order?

Email us as soon as possible. We can change or cancel an order only if it has not shipped yet.

My order is late. What should I do?

If your order has not arrived within 15 business days after it shipped, email us with your order number and we will check with the carrier.

Returns and Refunds

What is your return policy?

You can request a return within 14 days of delivery. Items must be unused, in their original condition, and in the original packaging. See our Return and Refund Policy for full details.

Can I return pet food or treats?

No. For food safety reasons, pet food, treats, and all other edible products cannot be returned, whether opened or unopened. If a food item arrives damaged, expired, or incorrect, email us with photos and we will replace or refund it.

How do I start a return?

Email jmgoodslimited@mail.com with your order number and the reason for the return. We will reply with the return address and instructions. Please do not send anything back before you hear from us.

Who pays for return shipping?

The customer pays for return shipping. If your item arrived damaged, defective, or incorrect, we cover the cost.

When will I get my refund?

After we receive and inspect your return, approved refunds are sent to your original payment method within 5 to 10 business days. Your bank may take a little longer to show it.

My item arrived damaged or it is the wrong item. What now?

Email us within 14 days of delivery with your order number and clear photos. We will send a replacement or refund you at no extra cost.

Products

What do you sell?

We offer supplies for dogs, cats, and fish, including food, treats, toys, beds, grooming tools, collars and leashes, litter boxes, and aquarium equipment.

How do I choose the right size?

Check the measurements listed on each product page and compare them with your pet's measurements. If you are between sizes or unsure, email us and we will help.

Is this product safe for my pet?

Always read the instructions and warnings that come with the product and supervise your pet with anything new. For questions about your pet's health or diet, please speak with your veterinarian.